- Introduction:
These terms and conditions govern the sale of products by MASCO IMPEX. Our aim is to ensure transparency and mutual understanding in all business transactions.
- Scope of Agreement:
This agreement applies to the purchase of products listed by MASCO IMPEX, including home decor, gardening products, seasonal items, and other handicrafts.
- Order Process:
Orders can be placed via email or phone.
Minimum order quantities may apply 50 Pieces each product.
- Pricing and Payment Terms:
All prices are quoted in INR and may be subject to change without prior notice.
Payment terms are 40% advance and 60% against the Bill of Lading (BL).
- Delivery Terms:
Delivery will be made within [65 Days] after payment confirmation.
Shipping costs will be borne by the buyer.
In case an order is placed, there will be no cost for sample development. However, if no order is placed, sample charges will apply
- Liability Limitation:
MASCO IMPEX is not liable for any indirect or consequential damages arising from the use of our products.
- Product Replacement Policy
At MASCO IMPEX, we take great care in delivering high-quality products. However, in case of any accidental damage or manufacturing defects, we offer product replacement under the following conditions:
- Accidental Damage: If the product is found to be damaged upon delivery due to any unforeseen circumstances, we will gladly replace the product after reviewing the damage claim.
- Manufacturing Defects: If the product has any defects related to its manufacturing, we will initiate a replacement process.
- Replacement Process
To initiate a replacement request, kindly notify us within 15 days of receiving the product along with supporting evidence (photos, videos) of the issue.
- 45-Day Limit: If the product has been in your possession for more than 15 days, it will no longer be eligible for replacement.
- Within 45 Days: If any issue arises within the first 15 days of receiving the product, we will gladly replace it. We ensure that the replacement product will be delivered to you within 1 to 2 weeks from the date of approval of your request.
- Refund Policy
Please note that MASCO IMPEX follows a no-refund policy. Our company does not provide refunds in any circumstances. Instead, we ensure that every valid issue is resolved by offering a replacement, where applicable.
- Contact Information:
For any queries, please contact us at:
o Email: info@mascoimpex.com
o Phone: +91 7983139370 / +91 7505559621
- Acknowledgment:
By placing an order, you acknowledge that you have read and agree to these terms and conditions.